Getting started
Build your first community support workflow.
Choose one useful outcome, connect the right knowledge, and give your members a clear place to ask. Start with Discord; discuss other channel rollouts against their supported integrations.
Connect your community’s Discord identity
For a Discord rollout, give learners and members a recognizable support entry point under your organization’s own identity.
Explore the guide ↗Bring support into your Discord community
Make the support system available where your members already ask questions, with the permissions needed for the workflow you chose.
Explore the guide ↗Organize support around member needs
Create categories that help people explain what is blocking them and help your team find the next resolution step.
Explore the guide ↗Give the right people the right support access
Separate community conversation, private account context, and administrative changes so the next person can help within their role.
Explore the guide ↗Create a clear place to ask for help
Use a recognizable support panel to turn a learner’s question or member’s blocker into a conversation with a useful next step.
Explore the guide ↗