Tessolva
Meet Enki.
Your all-purpose AI agent.
Enki understands, investigates and resolves support requests in one continuous conversation, using your knowledge, tools and rules. Human expertise steps in when needed.
Help people feel at home.
Enki helps new members, learners, and customers find their first useful step. It adapts to their goals and preferred language, so joining a community or starting a digital service feels easier.
- Welcome new members and explain where to begin.
- Adapt guidance to the person’s language and experience.
- Help people take part in your courses, community, or service.
VISITORI just joined your learning community. I’m a beginner and only have a few hours a week. Where should I start?
Welcome! Start with the Foundations course, then use the weekly Q&A to ask questions as you go. You don’t need to work through the whole library at once. What would you most like to learn? I can help you find a first lesson that fits your goal.
A manageable first step that helps a new member get involved.
Configuration & workflow
Configured for this scenario
- Knowledge: The community’s beginner course and weekly Q&A guide.
- Personalization: The member’s goal, experience, and available time.
How the workflow proceeds
- Understand the member’s goal.
- Recommend a relevant first lesson from approved guidance.
- Invite a useful follow-up instead of overwhelming the member.
Illustrative workflow · Fictional business rules and data. Connected tools and actions are simulated.
Make your knowledge useful every day.
Enki brings your course guides, service information, and approved resolutions into the conversation. It helps people understand what is included, find the right resource, and use your service with confidence.
- Explain courses, membership benefits, and service guidance.
- Find current sources and make conflicting information clearer.
- Reuse verified resolutions after private details are filtered and the knowledge is validated.
VISITORAn old pinned post says every course is included. The current plan page says the advanced workshop is Pro-only, and the course guide says I need to finish Foundations first. I’m on Starter. What can I actually do now?
Those sources cover two separate rules: access and prerequisites. The current plan terms take precedence over the archived post under the source-priority rule configured for this community. For the Starter plan you mentioned, Foundations is available. The advanced workshop requires Pro access and completion of Foundations; upgrading alone does not remove that prerequisite. You can start Foundations now. After completing it, you can decide whether the advanced workshop is the right next step. I can explain either path and the information behind it.
Three sources reconciled into one clear, supported answer.
Configuration & workflow
Configured for this scenario
- Sources: Current plan terms, course prerequisites and the archived onboarding post.
- Source priority: Current policy over archived guidance; each source retains its date and status.
- Answer format: Separate plan eligibility from course prerequisites and cite the relevant material.
How the workflow proceeds
- Find the conflicting statements and their source status.
- Apply the configured priority rule, rather than guessing which statement is correct.
- Combine access and prerequisite rules into an actionable explanation.
Illustrative workflow · Fictional business rules and data. Connected tools and actions are simulated.
Help people get back to what matters.
Enki works through everyday support questions with the member or customer: opening a course, finding a replay, or understanding an account update. It keeps the conversation’s context and helps the person continue using your service.
- Give clear answers and stay with follow-up questions.
- Use authorized account context when a personal answer is needed.
- Resolve permitted requests, or bring a human in with the investigation attached.
VISITORI paid for the course, but it still says I need to buy it. What should I do?
The verified purchase is attached to your other sign-in email. You don’t need to buy the course again. Sign out, then use the sign-in option linked to your purchase. Once you’re back in, open My courses. Is the course visible now?
A purchase question becomes a clear way back to the course.
Configuration & workflow
Configured for this scenario
- Connected context: Verified customer identity and the course purchase record.
- Rules: Guide account recovery; no payment or subscription changes.
How the workflow proceeds
- Verify access to the purchase record.
- Identify the account linked to the course.
- Explain the correct sign-in path and confirm whether it worked.
Illustrative workflow · Fictional business rules and data. Connected tools and actions are simulated.
Turn the next step into participation.
Enki carries out the actions your workflows allow: register an eligible learner, restore included course access, or create a support request. It checks the result so members and customers can move forward.
- Connect support to the tools behind your community or service.
- Complete permitted bookings, access fixes, and support updates.
- Keep sensitive decisions with authorized people and record completed actions.
VISITORCan you register me for Thursday’s beginner Q&A?
I checked your verified learning membership and the session’s availability. Under the community’s booking rules, I registered you for Thursday’s beginner Q&A. It now appears in My sessions, with the joining link and time in your profile’s timezone. Your membership and payment haven’t changed.
An eligible member is registered and ready to participate.
Configuration & workflow
Configured for this scenario
- Connections: Verified learning membership, session calendar, and booking system.
- Permissions: Register eligible members for available sessions; no billing changes.
- Checks: Confirm availability and existing bookings, then verify the completed registration.
How the workflow proceeds
- Verify membership and session eligibility.
- Check availability and avoid a duplicate booking.
- Create the permitted registration and confirm it in the member’s schedule.
Illustrative workflow · Fictional business rules and data. Connected tools and actions are simulated.
Different capabilities. One AI support agent.
Enki keeps the same conversation and context while moving from guidance to investigation, permitted action and a checked outcome. Human expertise steps in when the request requires it.
Have an idea or a custom request?
Let’s build it around your business.
Tell us what you want to automate. We can design an AI workflow around your knowledge, your tools and the way your customers ask for help.
Discuss your idea Share your use case, the tools involved and the outcome you want. We’ll explore the right approach together.