Support workflows

From a member’s question to a resolved request.

Design the investigation, permitted action, and human handoff around the learner, member, or customer who needs help.

Review and refine Enki’s knowledge

Keep reusable answers aligned with the programs, resources, and services your members actually use.

Let AI keep a support conversation moving, with a clear human path when understanding, information, permission, or judgment is missing.

Understand what is blocking the learner, member, or customer, then send the request to the knowledge, workflow, or person best placed to resolve it.

Give your team a shared view of support work across programs, access issues, and onboarding conversations, so a handoff does not become a restart.

Keep the checks, decisions, and next steps your team needs beside the support conversation, without exposing internal context to the member.