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Security · Support records

Request the support records you need

Understand which conversations and knowledge belong to your organization, why you need them, and who is authorized to receive them.

Define the records and purpose

Identify the relevant workspace, program, period, and record type. Training analysis may need approved guidance; a member’s case may need its conversation history. These are different requests.

Use an authorized private route

Contact the Tessolva team through the official account-support channel to discuss the available export and verification process. An email address or public username alone is not proof of entitlement to a record.

Separate learning from personal data

When reviewing support for an academy or fintech community, minimize the private details included. Reusable procedures do not need full enrollment, transaction, or verification records.

Confirm the applicable handling

Ask which records can be supplied, the supported format, recipient permissions, and the retention terms for your setup. Do not treat a general guide as a guaranteed export deadline.