Identify which subscription the question concerns
Your organization pays for its support setup. A learner or community member pays for your program or service. The source of truth and the team responsible for each subscription are different.
Review your operating needs
Consider knowledge coverage, expected requests, connected actions, and the team’s escalation responsibilities. Check the current Tessolva pricing information and discuss requirements that are not covered by the published setup.
Confirm a change before relying on it
Use the supported account-billing flow or contact the team to confirm the available change, when it takes effect, and the applicable terms. Do not assume a change to Tessolva also changes member entitlements.
Route member billing to its owner
Use the program’s published policy and authorized subscription record when a member asks about their purchase. Refund exceptions and disputed entitlements go to the responsible account team.