Tessolva vs Tickety for Discord support.
A source-linked comparison of bot ownership, per-account and per-server billing, AI credits, dashboard replies, and transcript retention. Public listings checked September 23, 2026.
Decision point
Tessolva
Tickety
Bot identity
TessolvaOne AI support agent, configured around your business knowledge, customer context and rules. Bot identity and branding are agreed for your setup.
TicketyTickety runs one shared public bot. A Custom Bot add-on runs it under your own Discord application and requires Premium.
Bot identity
One AI support agent, configured around your business knowledge, customer context and rules. Bot identity and branding are agreed for your setup.
Tickety runs one shared public bot. A Custom Bot add-on runs it under your own Discord application and requires Premium.
Billing model
TessolvaBusiness is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope.
TicketyPremium is listed at €5.99 per month or €49.99 per year and activates on one server. The Custom Bot and AI add-ons are priced separately.
Billing model
Business is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope.
Premium is listed at €5.99 per month or €49.99 per year and activates on one server. The Custom Bot and AI add-ons are priced separately.
AI
TessolvaBusiness includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.
TicketyAI runs on purchased credits. FAQ deflection, priority, and summaries use credits; an AI add-on at €3.99 per month with 5,000 credits unlocks detection features on Premium.
AI
Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.
AI runs on purchased credits. FAQ deflection, priority, and summaries use credits; an AI add-on at €3.99 per month with 5,000 credits unlocks detection features on Premium.
Dashboard replies
TessolvaAI investigation and human follow-up share the request context. Available inbox features and reply channels are confirmed for your rollout.
TicketyThe web dashboard lets staff view, claim, and close live tickets; replying from the dashboard requires Premium.
Dashboard replies
AI investigation and human follow-up share the request context. Available inbox features and reply channels are confirmed for your rollout.
The web dashboard lets staff view, claim, and close live tickets; replying from the dashboard requires Premium.
Panels and retention
TessolvaBusiness and Enterprise include unlimited tickets and human escalation paths. Channel configuration, transcript exports and retention requirements are confirmed for your setup.
TicketyFree lists 25 ticket panels and 3 form questions. Transcripts stay available while Tickety is in the server, then are deleted after about two weeks, or two months if the server had Premium.
Panels and retention
Business and Enterprise include unlimited tickets and human escalation paths. Channel configuration, transcript exports and retention requirements are confirmed for your setup.
Free lists 25 ticket panels and 3 form questions. Transcripts stay available while Tickety is in the server, then are deleted after about two weeks, or two months if the server had Premium.
Choose based on the operating model you need
- Tessolva may fit when you want your own bot on every plan, flat account-level pricing across several bots, and AI drafting with human handoff.
- Tickety may fit when a large free tier on a shared bot is enough and AI is only needed as pay-as-you-go credits.
- Compare the total monthly cost for your server count, because Tickety Premium and its add-ons are licensed per server.
Primary sources
Public listings checked September 23, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.