Tessolva vs Ticket Tool for Discord support.
A source-linked comparison of bot ownership, per-account versus per-server billing, AI, dashboard replies, and transcripts. Public listings checked September 23, 2026.
Decision point
Tessolva
Ticket Tool
Bot identity
TessolvaOne AI support agent, configured around your business knowledge, customer context and rules. Bot identity and branding are agreed for your setup.
Ticket ToolShared bots, including a faster Premium-only bot. Premium's Customize Bot changes the avatar, banner, and bio in your server, and Ticket Tool's documentation says it is not a whitelabeled bot.
Bot identity
One AI support agent, configured around your business knowledge, customer context and rules. Bot identity and branding are agreed for your setup.
Shared bots, including a faster Premium-only bot. Premium's Customize Bot changes the avatar, banner, and bio in your server, and Ticket Tool's documentation says it is not a whitelabeled bot.
Billing model
TessolvaBusiness is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope.
Ticket ToolStandard is free. Premium is bought per server; its documentation lists $8 per month or $66 per year, and checkout shows local-currency prices.
Billing model
Business is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope.
Standard is free. Premium is bought per server; its documentation lists $8 per month or $66 per year, and checkout shows local-currency prices.
AI and knowledge base
TessolvaBusiness includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.
Ticket ToolNo AI or knowledge-base features appear on Ticket Tool's premium page or in its documentation.
AI and knowledge base
Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.
No AI or knowledge-base features appear on Ticket Tool's premium page or in its documentation.
Dashboard
TessolvaAI investigation and human follow-up share the request context. Available inbox features and reply channels are confirmed for your rollout.
Ticket ToolThe web dashboard configures the bot; staff work tickets inside Discord channels or threads.
Dashboard
AI investigation and human follow-up share the request context. Available inbox features and reply channels are confirmed for your rollout.
The web dashboard configures the bot; staff work tickets inside Discord channels or threads.
Panels and transcripts
TessolvaBusiness and Enterprise include unlimited tickets and human escalation paths. Channel configuration, transcript exports and retention requirements are confirmed for your setup.
Ticket ToolStandard lists unlimited panels, transcripts, and support roles. Transcripts are capped at 1,000 messages, and statistics beyond 7 days need Premium.
Panels and transcripts
Business and Enterprise include unlimited tickets and human escalation paths. Channel configuration, transcript exports and retention requirements are confirmed for your setup.
Standard lists unlimited panels, transcripts, and support roles. Transcripts are capped at 1,000 messages, and statistics beyond 7 days need Premium.
Choose based on the operating model you need
- Tessolva may fit when your own bot identity, AI drafting grounded in a knowledge base, and web replies matter.
- Ticket Tool may fit when a free shared bot used on millions of servers, with unlimited panels, covers what your server needs.
- Count your servers before comparing price: Ticket Tool Premium is bought per server, while Tessolva plans are billed per account.
Primary sources
Public listings checked September 23, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.