# How to make tickets in Discord

For learners and community members: ask about your program, find resources, and follow a private support request in Discord.

## What is a ticket?

A ticket is a private support channel between you and the staff of a Discord server. After it closes, what remains available depends on that server's configured retention policy.

## Opening a ticket

Find the server's support or tickets channel and use its ticket panel. Choose the closest topic, complete any short form, and write your question in the private channel that opens.

- Choose the category that best matches one issue.

- Include the details staff need to reproduce or understand the problem.

- Do not share passwords, bot tokens, or other credentials.

## What happens next

A server may enable Enki, its AI support agent. When enabled, Enki can use the conversation and approved knowledge sources to answer. Staff can review or continue the ticket, and you can ask for a person.

## Closing a ticket

Staff or the person who opened the ticket can close it. The channel may be deleted or moved to a staff-only area; stored messages, attachments, and transcripts remain subject to the server's retention policy.

## Useful habits

A clear first message helps the support team respond with the right context.

- Describe what you tried and what went wrong.

- Attach screenshots when they clarify a visual issue.

- Keep one issue in one ticket instead of opening duplicates.

## Bring your support workflow together

One AI support agent for simple questions and complex problems. Approved knowledge, permitted actions, verified outcomes and human expertise when needed. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.