# Tessolva vs Wallu for Discord support.

A source-linked comparison of a full ticketing platform against AI FAQ deflection, covering grounding sources, staff review, and how each product is billed. Public listings checked September 23, 2026.

Decision point | Tessolva | Wallu

Product scope | Meet Enki, your all-purpose AI support agent for simple questions and complex problems. Approved knowledge, permitted actions and verified outcomes. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | Wallu focuses on automatic AI answers in channels and threads, and integrates with an existing ticket bot rather than replacing it.

Bot identity | One AI support agent, configured around your business knowledge, customer context and rules. Bot identity and branding are agreed for your setup. | A shared bot on lower plans, with a custom bot listed on eligible paid tiers.

AI behaviour | Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | Context-aware AI answers are posted automatically, so more output reaches members without a staff review step.

Knowledge base | Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | Indexes websites, documents, Discord, Git repositories, and YouTube, with FAQ suggestions and knowledge-gap analysis.

Billing model | Business is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope. | A monthly subscription scaled by AI allowance, with separate custom-bot tiers.

## Choose based on the operating model you need

- Tessolva may fit when you need the ticket system itself, with AI drafting and human handoff built into the same workflow.

- Wallu may fit when a ticket bot is already in place and the goal is to deflect repeat questions before a ticket is opened.

- The two are not mutually exclusive, so compare the cost of one platform against a ticket bot plus a separate AI answering layer.

## Primary sources

Public listings checked September 23, 2026.

Methodology : We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.

Limitations : Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

- [wallubot.com](https://wallubot.com/)

- [wallubot.com/plans](https://wallubot.com/plans)

- [wallubot.com/privacy](https://wallubot.com/privacy)

- [tessolva.com/pricing](https://www.tessolva.com/pricing)

- [tessolva.com/features](https://www.tessolva.com/features)

- [tessolva.com/security](https://www.tessolva.com/security)

- [tessolva.com/privacy](https://www.tessolva.com/privacy)

## Bring your support workflow together

One AI support agent for simple questions and complex problems. Approved knowledge, permitted actions, verified outcomes and human expertise when needed. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.