# Tessolva vs TicketsBot for Discord support.

A source-linked comparison with TicketsBot, the Tickets v2 bot at tickets.bot, covering bot ownership, per-account and per-server billing, panels, knowledge base, and dashboard replies. Tickets v2 is carried forward by the original TicketsBot staff team. Public listings checked September 23, 2026.

Decision point | Tessolva | TicketsBot

Bot identity | One AI support agent, configured around your business knowledge, customer context and rules. Bot identity and branding are agreed for your setup. | A shared bot on Free and Premium. Whitelabel, listed at $6.99 per month, runs the bot with your own name, avatar, and status.

Billing model | Business is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope. | Premium is listed at $2.99 per server per month, with discounts for several servers, billed through Patreon.

Panels and tickets | Business and Enterprise include unlimited tickets and human escalation paths. Channel configuration, transcript exports and retention requirements are confirmed for your setup. | Free lists unlimited tickets, forms, claiming, and 3 panels. Premium lists unlimited panels, autoclose, exit surveys, and statistics.

Knowledge base and AI | Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | A help-article knowledge base with 5 articles and 3 categories on Free; Premium removes the limits and suggests articles when a ticket opens. No AI features are listed.

Dashboard and retention | AI investigation and human follow-up share the request context. Available inbox features and reply channels are confirmed for your rollout. | Sending messages from the web dashboard is a Premium feature. Transcripts are kept while the server uses the bot and deleted 30 days after it is removed.

## Choose based on ownership, scope, and total cost

- Tessolva may fit when one account needs several dedicated bots, web replies on every plan, and optional AI with knowledge-base handoff.

- TicketsBot may fit when a shared bot with unlimited free tickets and low-cost per-server Premium matches the requirement.

- If you mainly want your own bot name and avatar, compare Tickets v2 Whitelabel with the dedicated bots Tessolva includes on every plan.

## Primary sources

Public listings checked September 23, 2026.

Methodology : We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.

Limitations : Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

- [tickets.bot/premium](https://tickets.bot/premium)

- [docs.tickets.bot/premium/perks](https://docs.tickets.bot/premium/perks)

- [docs.tickets.bot/premium/whitelabel-intents-guide](https://docs.tickets.bot/premium/whitelabel-intents-guide)

- [blog.tickets.bot/change-log-03-2026](https://blog.tickets.bot/change-log-03-2026/)

- [github.com/TicketsBot-cloud/dashboard](https://github.com/TicketsBot-cloud/dashboard)

- [tessolva.com/pricing](https://www.tessolva.com/pricing)

- [tessolva.com/features](https://www.tessolva.com/features)

- [tessolva.com/security](https://www.tessolva.com/security)

- [tessolva.com/privacy](https://www.tessolva.com/privacy)

## Bring your support workflow together

One AI support agent for simple questions and complex problems. Approved knowledge, permitted actions, verified outcomes and human expertise when needed. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.