# Tessolva vs Mava for Discord support.

A source-linked comparison of Discord-first and omnichannel operating models, AI grounding and learning, human handoff, pricing units, and documented data handling. Public listings checked September 23, 2026.

Decision point | Tessolva | Mava

Support scope | Meet Enki, your all-purpose AI support agent for simple questions and complex problems. Approved knowledge, permitted actions and verified outcomes. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | Mava's shared inbox covers Discord, Telegram, email, and web chat; in Slack it answers public channels with AI but does not offer private tickets yet.

AI and knowledge | Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | Mava says its AI draws on docs, websites, GitBook, GitHub, Notion, and Discord conversations, and answers in public channels and private tickets.

Learning and handoff | Verified resolutions inform reviewed procedures. Your team handles sensitive decisions and exceptions requiring human judgment, with the investigation context attached. | On Growth and above, Mava can learn from Discord replies in public channels, and unresolved private tickets transfer to the team.

Pricing model | Business is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope. | Mava bills per workspace by monthly support requests: Free covers 30, Founder is $39 for 100, and Growth is $99 for 500. Seats are limited on Free and Founder.

Data handling | Data access, retention, permitted actions and escalation rules are defined for each workflow. See our privacy and security pages. | Mava publishes a privacy policy and data processing agreement that state EU hosting on AWS, with retention described as long as reasonably necessary.

## Choose based on channel scope and operating model

- Tessolva may fit when support is centered on Discord and dedicated bot identity plus account-level multi-bot pricing matter.

- Mava may fit when Discord must share one support workspace with email, web chat, or Telegram.

- Compare live request allowances, AI training sources, retention terms, and processor documentation before buying.

## Primary sources

Public listings checked September 23, 2026.

Methodology : We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.

Limitations : Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

- [mava.app/discord-customer-support](https://www.mava.app/discord-customer-support)

- [mava.app/product/ai](https://www.mava.app/product/ai)

- [mava.app/pricing](https://www.mava.app/pricing)

- [mava.app/llm-info](https://www.mava.app/llm-info)

- [mava.app/legal/privacy-policy](https://www.mava.app/legal/privacy-policy)

- [tessolva.com/pricing](https://www.tessolva.com/pricing)

- [tessolva.com/features](https://www.tessolva.com/features)

- [tessolva.com/security](https://www.tessolva.com/security)

- [tessolva.com/privacy](https://www.tessolva.com/privacy)

## Bring your support workflow together

One AI support agent for simple questions and complex problems. Approved knowledge, permitted actions, verified outcomes and human expertise when needed. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.