# Tessolva vs Helper.gg for Discord support.

A source-linked comparison of dedicated versus shared bots, custom-bot add-ons, what each vendor documents about AI, and published retention. Public listings checked September 23, 2026.

Decision point | Tessolva | Helper.gg

Bot identity | One AI support agent, configured around your business knowledge, customer context and rules. Bot identity and branding are agreed for your setup. | Helper.gg runs on a shared bot, with a custom-bot option listed separately as a paid add-on.

Billing model | Business is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope. | Premium is listed at $4.90 per month, and the Supreme custom-bot add-on at $3.90 per month on top of Premium.

AI and knowledge base | Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | AI Replies appears in the public listing and its privacy policy names OpenAI, but the grounding sources and review workflow are not publicly explained.

Staff workflow | AI investigation and human follow-up share the request context. Available inbox features and reply channels are confirmed for your rollout. | Staff can respond to tickets in Discord or from Helper.gg's web panel, which is listed on every plan.

Retention and evidence | Business and Enterprise include unlimited tickets and human escalation paths. Channel configuration, transcript exports and retention requirements are confirmed for your setup. | Helper.gg's terms say message data is deleted automatically after 30 days, and inactive servers may be removed after six months.

## Choose based on the operating model you need

- Tessolva may fit when a dedicated bot, retention you choose, and documented AI behaviour are requirements.

- Helper.gg may fit when conventional panel based ticketing on a low monthly price is the priority and branding can be an add-on.

- Check whether Helper.gg's 30-day message deletion matches how long you need ticket history, and ask how its AI replies are grounded.

## Primary sources

Public listings checked September 23, 2026.

Methodology : We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.

Limitations : Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

- [helper.gg/pricing](https://helper.gg/pricing/)

- [helper.gg/features](https://helper.gg/features/)

- [helper.gg/tos](https://helper.gg/tos/)

- [tessolva.com/pricing](https://www.tessolva.com/pricing)

- [tessolva.com/features](https://www.tessolva.com/features)

- [tessolva.com/security](https://www.tessolva.com/security)

- [tessolva.com/privacy](https://www.tessolva.com/privacy)

## Bring your support workflow together

One AI support agent for simple questions and complex problems. Approved knowledge, permitted actions, verified outcomes and human expertise when needed. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.