# Tessolva vs Discord Tickets for Discord support.

A source-linked comparison of a hosted ticket platform with the open-source Discord Tickets bot, covering deployment, pricing, maintenance, AI, and archive retention. Public listings checked September 23, 2026.

Decision point | Tessolva | Discord Tickets

Deployment model | Tessolva is a managed AI support system. Channel availability and configuration are confirmed for your setup. | Open source under GPL-3.0 and usable three ways: a free branded public bot, a paid managed custom bot, or self-hosting.

Pricing | Business is €129 per month with 7,000 AI calls per month. Enterprise and Custom are quoted around your requirements. See the current pricing page for each offer’s scope. | There is no premium plan. The managed bot is listed from £2 to £3 per month, and self-hosting costs only your own hosting.

Maintenance | We agree the connected tools, support workflows and maintenance scope with your team before rollout. | Self-hosting needs Node.js 20 or newer, a database such as MySQL or PostgreSQL, and a forwarded port, and you apply updates yourself.

AI and web replies | Business includes an AI agent for everyday support requests and a knowledge base. Enterprise includes knowledge-based support and multi-step backend investigation and resolution. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout. | No AI features or web replies are documented. Archives are viewed in the Portal, and the transcript command exports a Markdown file.

Archive retention | Business and Enterprise include unlimited tickets and human escalation paths. Channel configuration, transcript exports and retention requirements are confirmed for your setup. | The public bot keeps archives for 30 days; self-hosting and the managed Professional plan keep them indefinitely, while managed Basic has archiving turned off.

## Choose between hosted and self-hosted

- Tessolva may fit when you want a hosted dedicated bot with AI and a web inbox, and no infrastructure to run.

- Discord Tickets may fit when you want open-source code you can audit and host yourself, and you are comfortable running a Node.js service and a database.

- The public Discord Tickets bot is a quick free start; compare its 30-day archive window with your retention needs.

## Primary sources

Public listings checked September 23, 2026.

Methodology : We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.

Limitations : Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

- [discordtickets.app](https://discordtickets.app/)

- [discordtickets.app/managed](https://discordtickets.app/managed/)

- [discordtickets.app/self-hosting](https://discordtickets.app/self-hosting/)

- [github.com/discord-tickets/bot](https://github.com/discord-tickets/bot)

- [tessolva.com/pricing](https://www.tessolva.com/pricing)

- [tessolva.com/features](https://www.tessolva.com/features)

- [tessolva.com/security](https://www.tessolva.com/security)

- [tessolva.com/privacy](https://www.tessolva.com/privacy)

## Bring your support workflow together

One AI support agent for simple questions and complex problems. Approved knowledge, permitted actions, verified outcomes and human expertise when needed. Available channels, connected tools, permissions and workflows are confirmed for your setup before rollout.